Flat 10% Off on your First Ride – Code: IRF10
Indiaroaming – Cancellation Policy
Last Updated 29Nov2025
At Indiaroaming, we are happy to offer flexible and transparent cancellation terms for all our services. Since each service has different operational requirements, the cancellation rules vary for Cab Services, Hotel Booking, Tour Packages, and ActivitiesAdventure Bookings.
Please read the relevant section carefully before booking.
1. Cab Services Cancellation Policy
1.1 Local (In-City) Rides
Free cancellation if cancelled within 5 minutes of booking.
After 5 minutes, a cancellation fee of ₹50 – ₹100 may apply depending on city and vehicle type.
If the driver has already reached the pickup location, full driver arrival charges(base fare+km driven for arrival) will be applied.
1.2 Outstation Rides
Free cancellation up to 24 hours before scheduled pickup.
Cancellation within 24 hours will incur a 25% charge of the estimated trip fare.
If cancelled after driver dispatch, we have booked that cab specially for you that’swhy we have to charged a minimum of ₹1000.
If cancelled at the time of arrival, 33% of the fare will be charged.
1.3 Airport Transfers
Free cancellation up to 36 hours before pickup.
Within 2 hours, 100% of the one-way fare may be charged because the vehicle is reserved exclusively.
1.4 No-Show Policy
A booking will be marked as No-Show if the customer is unreachable or does not report at the pickup location within
15 minutes for local rides
30 minutes for outstation & airport rides
No-show charges Full fare minimum base fare(whichever is higher)
2. Tour Packages Cancellation Policy
2.1 Full Tour Packages (Domestic)
100% of package charges will be refund if cancelled 15 days or more before the travel date.
75% of package charges will be refund if cancelled 7–14 days before the travel date.
60% of package charges will be refund if cancelled 3–6 days before the travel date.
50% of package charges will be refund if cancelled within 48 hours of the tour start date.
2.2 Holiday Packages with Hotel & Transport
Since bookings involve third-party hotels and transport operators
Advance payments for hotels may be non-refundable based on third-party rules.
Flighttrain ticket cancellations follow respective provider policies.
Refund processing may take 7–14 working days.
2.3 Partial Tour Cancellations
If the customer cancels a specific segment (sightseeinghotel add-ons), charges will be based on
Supplier policies
Last-minute operational costs
Driver or guide availability
2.4 No-Show During Tour
If the traveller fails to join the tour or misses scheduled activities
No refund will be provided
Extra arrangements to join tour will be chargeable separately
3. Activities & Adventure
Bookings Cancellation Policy
(For activities like trekking, camping, rafting, paragliding, ATV rides, Jeep safaris, etc.)
3.1 Standard Activity Bookings
100% refund if cancelled up to 7 days before activity date.
75% refund if cancelled 3–6 days before activity date.
50% refund if cancelled within 48 hours of activity start time.
3.2 Weather-Dependent Activities
If an activity cannot be conducted due to
Bad weather
Government restrictions
Safety concerns
Then customers may choose
A full refund, or
Reschedule to a later date at no extra charge
3.3 Adventure & High-Risk Activities
For high-risk activities (rafting, paragliding, bungee, etc.)
Booking fees are non-refundable once slots are confirmed
Rescheduling allowed 48 hours in advance (subject to availability)
3.4 Fitness & Safety Requirements
If a participant is denied participation due to
Health issues
Improper gear
Safety non-compliance
Intoxication
No refund will be provided.
4. Refund Timeline
Refunds will be processed to the original payment method.
Please allow 5–10 business days for the amount to reflect.
Some third-party partners may require additional processing time.
5. How to Request Cancellation
You may request cancellation through the following options
Website App cancellation option
Customer support phone: +91 8368637402
WhatsApp support: +91 8368637402
All cancellation requests must include
Booking ID
Name
Phone number
Date of travelactivity
6. Special Cases
India roaming reserves the right to cancel bookings due to
Unavoidable circumstances
Vehicle breakdown
Driver unavailability
Natural disasters
Government restrictions
In such cases, customers will receive
80% refund, or
Free rescheduling
7. Natural Disasters
Government Restrictions & Enroute Issues
Non-Refundable in Case of Natural or Government-Imposed Disruptions
If during the journey (enroute), the trip cannot proceed further due to
Natural disasters (floods, landslides, storms, earthquakes, etc.)
Government restrictions (road closures, curfews, permits, strikes, security blocks, etc.)
Any unavoidable or uncontrollable circumstances
In such cases, no refund will be given for the unused portion of the trip, services, or package.
Additional Day or Service Usage Will Be Chargeable
If the guest requires additional services due to any enroute delay or stoppage—such as
Extra stay
Additional driver hours
Extra travel time
Extended itinerary change
Then these extra charges will be billed separately.
Extra Charges Calculation Method
Extra charges will apply based on hours OR kilometers driven — whichever is higher, as per the standard rate chart for the selected vehicle category.
